Packaging & Delivery

For the utmost freshness and quality, all Attilus caviar and sturgeon products are dispatched on an overnight delivery service with gel ice packs and thermo-insulated packaging keeping items perfectly chilled for up to 24 hours.

Caviar Delivery Destinations

We deliver principally to the UK and mainland Europe. 

UK NEXT DAY SPECIAL DELIVERY

For deliveries of our products to UK addresses, we have 3 delivery options:

Complimentary Next Day Delivery on orders over @NOMINATED_DATE.weekdays.threshold (Tues-Sat)
by Royal Mail or another delivery service
 Free
Next Day Delivery Guaranteed by @NOMINATED_DATE.weekdays.guaranteed_time (Tues-Fri)
by Royal Mail or another delivery service
@NOMINATED_DATE.weekdays.price
Next Day Delivery Guaranteed by @NOMINATED_DATE.saturday.guaranteed_time (Saturday)
by Royal Mail or another delivery service
@NOMINATED_DATE.saturday.price

Currently, we do not deliver on Mondays, Sundays and Bank Holidays, except for Same Day London Delivery options.

For delivery details to the addresses in Mainland Europe, please, contact us at info@attilus.co.uk or 0207 632 7585.

SAME DAY DELIVERY IN LONDON

For expedited deliveries within London we have the following options (you can check if you are in the current catchment area on any product page by entering your post code):

Complimentary @LONDON_SAME_DAY.weekdays.name*
(on orders over @LONDON_SAME_DAY.weekdays.threshold)
 Free
@LONDON_SAME_DAY.weekdays.name (Mon-Sat)
(for orders placed before @LONDON_SAME_DAY.weekdays.cutoff_time)
@LONDON_SAME_DAY.weekdays.price
@LONDON_SAME_DAY.sunday.name (Sunday)
(for orders placed before @LONDON_SAME_DAY.sunday.cutoff_time)
@LONDON_SAME_DAY.sunday.price
Complimentary @LONDON_2H.weekdays.name**
(on orders over @LONDON_2H.weekdays.threshold)
Free
@LONDON_2H.weekdays.name (Mon-Sat)**
(for orders placed before @LONDON_2H.weekdays.cutoff_time)
@LONDON_2H.weekdays.price
@LONDON_2H.sunday.name (Sunday)**
(for orders placed before @LONDON_2H.sunday.cutoff_time)
@LONDON_2H.sunday.price

* for the complimentary @LONDON_SAME_DAY.weekdays.name the order should be placed before @LONDON_SAME_DAY.weekdays.cutoff_time Mon-Sat or before @LONDON_SAME_DAY.sunday.cutoff_time on Sundays.
** for @LONDON_2H.weekdays.name we aim to deliver the chosen items within 2 hours. For the complimentary @LONDON_2H.weekdays.name the order should be placed before @LONDON_2H.weekdays.cutoff_time Mon-Sat or before @LONDON_2H.sunday.cutoff_time on Sundays.

We want to do everything we can to please our customers so if you would like to discuss bespoke delivery options, don’t hesitate to contact us.

All varieties of caviar weighing up to 250 g are supplied in tins. Products of greater weight are delivered in standard plastic packages.

Delivery Terms

Dispatch usually takes place either the day you place your order (depending on the time of day your order is placed (i.e. before @NOMINATED_DATE.weekdays.cutoff_time) or the day before your nominated delivery date. This process is entirely dependent on your nominated delivery date. While we usually dispatch your goods to your exact requirements, there may be occasions that we have to place your order in a queue, where it may take us up to 2 additional days to process your order. If this is the case, we will contact you as soon as possible by telephone or email to discuss a revised delivery date with you to minimize any inconvenience this may cause.

If you are not home to receive your order, please leave a signed note to tell the courier where he/she can place or deliver the order close to your house. You are responsible for the delivery after that.

If your order has not arrived within its allotted timeframe, please check with the delivery company using your tracking number, or contact us as soon as possible.

Customer Satisfaction and Refunds

Naturally we want you to be delighted with your purchases from Attilus, so we recommend putting products in the fridge straight away to keep them in perfect condition.

Unopened, our caviar normally has sufficient shelf life. Once opened, we recommend consuming it within 1-2 days. For best before dates on sturgeon products, please see individual packaging. 

If for any reason you are unsatisfied with your purchase, then please do get in touch so we can make suitable arrangements for an exchange, return or refund.

Normally we don’t offer a refund as we cannot be sure how the caviar has been kept and we don’t resell a product to another customer once it has been sent out and returned. Under special circumstances however, we will offer a part or full refund.

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