RESPONSIBILITIES
- Retain customer contracts and cross-sell into different product groups.
- Provide the customer with a great experience that increases their lifetime value.
- Demonstrate the value of the software vs other competitors to customers.
- Answer resale client questions about setup and product functionality.
- Be able to handle escalated calls or frustrated customers and convert them into satisfied customers.
- Maintain a positive attitude.
- Convert termination or cancellation requests into opportunities to win the customer back and cross sell.
- Contact existing clients and convert to opportunities.
- Provide online demos and webinars of TeamViewer to existing customers.
- Promptly responding to email/ticket requests.
- Provide renewal quotes and follow up on quotations within expected time frames.
- Promote and maintain a high quality, professional, service-oriented company image among customers.
- Provide technical support to customers who are terminating or cancelling their contract due to incorrect setup or configuration.
- Process any written request from our customers using our proprietary systems (Ticket system, CRM and License Tool).
- Take care of upcoming renewals and convert into cross-selling and up-selling activities with our existing customers.
- Maintaining a productivity level that is consistent and at least on average with the team level is required.
- Update information and activities into various systems as advised by the Senior or Manager.
- Ideate possible ways to improve our process and system.
REQUIREMENTS
- Sales talent and enthusiasm for working with people
- Excellent writing, editing, interpersonal and communications skills
- At least 1 year of a sales background is preferred
- Open-minded and team-oriented
WHAT WE OFFER
- Teams that collaborate and work with each other towards a common goal
- We offer career development and a top tier benefits plan including medical, dental, vision, and 401k match
- This position will start remote until our offices reopen due to the pandemic.
- We offer perks like free fruit, drinks and a variety of health and wellbeing activities
- It's all about the team: become part of a community that values respect, support and open feedback
- We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages
- We work hard, and play harder! Look forward to company celebrations, team events and other social gathering
- Make a significant contribution to the company. TeamViewer is used in space. What else can we achieve with your help?
If you are interested in this position send your CV to jobs@attilus.de
